Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Payment information
• Communications with us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions
• Send you technical notices and support messages
• Respond to your comments and questions

3. Information Sharing

We do not share your personal information with third parties except:

• With your consent
• To comply with legal obligations
• To protect our rights and the rights of others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to our use of your information

6. Cookies and Analytics

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Google Analytics

We use Google Analytics 4 (GA4) to analyze how users interact with our website. Where you consent to Analytics cookies, GA4 collects aggregated and/or pseudonymous data about your usage patterns, including:

• Page views and user interactions
• Document creation and editing activities
• AI assistant feature usage (grammar, translation, tone adjustment)
• Authentication events and subscription activities
• General website performance metrics

This data helps us improve our service and understand user needs. We have implemented Google's Consent Mode v2 so your choices are respected (including analytics_storage, ad_storage, ad_user_data, and ad_personalization). We also configure IP anonymization and limit data retention where supported. You can withdraw consent at any time via the cookie settings.

Cookie Categories

• Essential Cookies: Required for the website to function properly, including authentication and security.
• Analytics Cookies: Help us understand website usage through Google Analytics (requires consent).
• Marketing Cookies: Used for advertising and personalization (requires consent).

You can manage your cookie preferences at any time through our cookie consent dialog or by adjusting your browser settings.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@wellsaid.com